Join Developmental Services Ontario (DSO) on Wednesday, May 20 from 12 p.m. – 1 p.m. (EST) for the free virtual webinar, Help Shape Canada’s National Housing Strategy.

This webinar will be facilitated by DSO Housing Navigators from the Toronto Region, South-East Region, and Eastern Region. It is open to people with a developmental disability, their family members and/or support networks, and developmental service professionals in Ontario.

Make your voice heard! Help advocate for a housing strategy that represents the dignity and human rights of all people, including those with developmental disabilities.

Topics include:

• Basic information about the National Housing Strategy
• Why the voices of people with developmental disabilities and those supporting them are essential to informing Federal housing policy
• Information, guidance, and templates to help you write a letter to:
  • Your Member of Parliament (MP), and
  • The Federal Minister of Housing and Infrastructure, the Honourable Gregor Robertson

Register here: Help Shape Canada’s National Housing Strategy

For questions please contact:

• DSO Toronto at hn@surreyplace.ca
• DSO South-East at mbeach@dsoser.com
• DSO Eastern Region at dsohousing@dsoer.ca

Help Shape Canada’s National Housing Strategy_May 20, 2026

Later this year, SCS will begin using a secure online client portal. This new portal will make it easier for you to access your information and complete tasks online.

The portal is designed to support independence, provide clear up‑to‑date information and offer a secure and convenient way to manage your funding‑related details.

The expected launch is July 2026. We will share more information and provide opportunities to learn about the new system closer to the launch date.

Client Portal Capabilities:

When the client portal becomes available, you will be able to:

• Send and receive secure messages with your SCS team about your funding and services
• Review and update your personal information
• View your approved SCS funding, including:
  • Your total approved funding amount
  • Payments that have been made
  • Your remaining available balance
• View a list of payments made for approved services
• View and update information for your workers and service providers, such as contact details
• Submit invoices or review and approve invoices submitted by service providers
• Review and sign required SCS funding agreements online

Support will be available to help you use the new client portal, including:

• Clear, step‑by‑step instructions
• Plain‑language guides
• Assistance from our team

At SCS, our goal is to connect you with case management services as soon as possible.

The current average wait time for Children’s Case Management is 40 days, a decrease of 22 days from the previous quarter.

The current average wait time for Adult Case Management is 108 days, a decrease of 2 days from the previous quarter.

We remain committed to helping ensure you are connected to services promptly.

Waitlist Watch – EN – PDF

At Service Coordination Support (SCS), we’re working on refreshing our brand so it better reflects the people we serve. As part of this process, we’re gathering feedback from our community, and we’d love to hear from you.

There’s still time to have your say. Help shape what comes next by completing this quick, anonymous survey: https://forms.gle/8CE3dBjWF3PsDaxy9

If you have any questions, please reach out to Mackenzie Braithwaite at mbraithwaite@scsonline.ca.

Thank you for being part of our community, and for taking a moment to share your perspective.

Check out the latest episode of Community Living Toronto’s Community Chats podcast, featuring a conversation with Developmental Services Ontario (DSO) about a new collaborative initiative under the National Housing Strategy, Solutions Lab.

From creating practical tools, to setting realistic expectations, the conversation highlights the importance of transparency, shared responsibility, and thinking beyond traditional pathways.

Watch: Innovation in Action: Rethinking Supportive Housing

Listen: Innovation in Action: Rethinking Supportive Housing