Category Archives: News

We Are Moving Our Ottawa Office

Pointer showing the location of the SCS office at 1400 St. Laurent Boulevard on a map
View larger map: https://goo.gl/maps/boyEMxosJcTokPy5A
SCS Office
1400 St. Laurent Boulevard, Suite 507
Ottawa, ON K1K 4H4

In October 2022, we will be moving our Ottawa office, including Developmental Services Ontario Eastern Region, to 1400 St. Laurent Boulevard, Suite 507.

Like a number of other organizations, the series of events that have taken place over the past few years, triggered mainly by the pandemic, has led us to rethink our office space. After consultation, we agreed that moving to a new location on St. Laurent Boulevard would allow for a better use of our resources, by reducing our footprint and moving to a new space that is half the size of our current office space on Montreal Road.

We had specific criteria and requirements for our new location, the main goal being to continue providing quality services in an accessible and welcoming location for individuals and their support network who need to meet with us in person.

New Office Key Features:

  • Easy access from the Highway 417 (close to highway and off ramps)
  • Close to public transportation (OC Transpo station at St. Laurent Shopping Centre)
  • Free and accessible parking
  • Accessible features such as elevators
  • Accessible resource room for drop-ins (without appointments)
  • Natural lighting throughout the office
  • Smaller office space that is better suited to our needs
  • Ability to share workspaces (sharable open and closed office spaces)

We will send out an official announcement once our move is complete in October 2022. Please note that there will be a period during the move when our old office will not be accessible. We will post a message on our website and social media at that time.

Contact

For any questions about the move, please contact Christiane Gauthier, Administrative Supervisor by email at cgauthier@scsonline.ca or phone at 613-748-1788 ext. 226.

DSOER Management Update

We are happy to inform you that Marie-Josée Samson has accepted the role of Operations Supervisor with DSOER.

Marie-Josee has been an important member of the DSOER team since our launch in 2011. She has worked as a DSOER Service Navigator for several years and as an Assessor prior to then.

We are very happy to have her join our management group!

We also want to take this opportunity to introduce you (or re-introduce you) to our DSOER management group:

  • Director: Christine Gougeon (cgougeon@dsoer.ca) – Overseeing the DSOER program, Main Community Contact, and member of the SCS Senior Leadership Team
  • Clinical Supervisor: Leila Karam (lkaram@dsoer.ca) – Overseeing all Assessor group functions (e.g. Scheduling, Productivity and Quality of DSO application packages, Assessor Training, Certification, etc…)
  • Operations Supervisor: Marie-Josee Samson (MJSamson@dsoer.ca) – Overseeing all Service Navigation group functions (i.e. Intake, Eligibility, Matching and Linking, Housing Navigation, etc…)

We encourage you to connect with DSOER at Admin@dsoer.ca. From there we can triage emails to the appropriate person and DSOER group. Should you want to connect directly with someone from our management group, our emails are listed above.

Together with our team of navigators, scheduler, assessors and matching & linking coordinator, we want to thank you for your continued support and collaboration in providing support to those we serve.

SCS Board of Directors appoints Mitchell Bellman as Executive Director

OTTAWA, Ontario – August 18, 2021 – The Service Coordination Support (SCS) Board is pleased to announce that, effective August 30, 2021, Mitchell Bellman will become the new Executive Director for the organization. Until that date, Ms. Janet Babalola will continue in the interim Executive Director role.

“Mitchell is an accomplished executive with over 20 years of experience in leadership positions. He believes in success through vision, strategy, partnerships, and transparency. With proficiency in both private and public sectors, he brings to the organization a well-rounded approach for the future growth and development of the organization,” said André Lagacé, Chairman of the SCS Board. “We welcome Mitchell to SCS and look forward to working with him and the Ministry to empower families and individuals to make informed choices about the supports they seek.”

Mr. Bellman most recently served as the President and CEO for The Royal Ottawa Foundation for Mental Health. Previously, he held leadership positions at Nylene Canada and The Jewish Federation of Ottawa.

Mr. Bellman holds a Masters of Public Administration from Queen’s University and a Bachelor of Arts from McGill University. He is a recipient of both the Gilbert Greenberg Distinguished Service Award and the Queen Elizabeth II Diamond Jubilee Medal.

“The SCS Board would like to take this opportunity to thank Janet Babalola for managing the organization and serving our clients as the interim Executive Director over the last several months,” said André Lagacé, Chairman of the SCS Board. “Due to her commitment and dedication, SCS has continued to meet the expectations of our community and stakeholders.”

About SCS
Service Coordination Support (SCS) is the initial contact for people who have a developmental disability or autism in Ottawa and the Eastern Region. We help people find available resources in the community that are needed to assist them in their daily lives. One of our important goals is to empower families/individuals to make informed choices about the supports they seek.

Now Available: SCS Annual Report 2020-2021

Our annual report is now available at this link:
https://scsonline.ca/en/about-us/annual-reports/

You can read messages from our President and Interim Executive Director, reviewing events of the past year and how the Covid-19 pandemic affected the people we support, their support networks, and SCS.

You will also find information on our projects and initiatives which aim is to empower the persons we support to plan for the future of their choice. Great progress was made on the following projects:

  • Case Management Implementation: we have enhanced our communications about how our case management services can support individuals.
  • My Search Tool, a search tool to enable families to independently explore available resources in their community (https://search.scsonline.ca/).
  • We started developing a self-serve website where the people we support can access and update information and documents in their SCS file.
  • We partially implemented our mobile workforce strategy, to increase our presence and visibility in the community.

You can also find information about our services, with an evaluation of their performance over the past year, as well as positive and constructive testimonials.

Case Management Update

Moving forward our focus is what is important to people, their strengths, and what support is required for people to be successful

Service Coordination Support (SCS) for People with Developmental Disabilities is continuously improving our case management services to ensure that the people we support are engaged in planning for the future of their choice.



“We listened to your ideas, comments and feedback. One of our goals is to better communicate how our case management services can support you. Essentially people need to know what to expect. Moving forward our focus is what is important to people, their strengths, and what support is required for people to be successful,” said Karen Niman, Director of Support Services at SCS.

Case management at SCS is a collaborative, inclusive, and individualized process. We work towards goal setting, planning, advocating, and exploring available community resources to support the achievement of personal outcomes.

We are pleased to share how we can support you to achieve your goals and develop a plan for the future of your choice.

A case manager will help you:

‣ Focus on goals that are important to you
‣ Include the people who are important to you
‣ Identify your strengths and interests
‣ Build and strengthen your relationships and support network
‣ Plan for life transitions
‣ Coordinate meetings with other service providers by:

◦ Assisting you with preparing for the meeting
◦ Supporting you at the meeting
◦ Understanding roles and responsibilities
‣ Support problem solving and group facilitation
‣ Coordinate community resources, such as:

◦ Skills development or education programs
◦ Social and recreational programs
◦ Child care programs
◦ Support workers or respite programs
◦ Volunteering or work opportunities
◦ Support groups
◦ Financial programs
◦ Housing services
◦ Transportation services
◦ Specialized services, such as counselling, behaviour management, medical, therapy, equipment …

We will be hosting information sessions for individuals, families and our partner agencies to share our role as communicated above.

We are developing a short animated video to explain how are our case management services at SCS can support you. This video will be available at all times on our website and we will use it during our information sessions, in addition to sharing it in our communications.

About Service Coordination Support (SCS) for People with Developmental Disabilities

SCS is the initial contact for individuals who have a developmental disability or autism in Ottawa and the Eastern Region. We help people find the supports and services in the community that are needed to assist them in their daily lives. One of our important goals is to empower families and individuals to make informed choices about the supports they seek.

Contact us

Service Coordination Support (SCS) for People with Developmental Disabilities
200-150 Montreal Road, Ottawa, ON, K1L 8H2
Tel: 613-748-1788
TTY: 1-855-777-5787
E-mail: admin@scsonline.ca