{"id":39451,"date":"2025-01-09T05:34:09","date_gmt":"2025-01-09T10:34:09","guid":{"rendered":"https:\/\/scsonline.ca\/?page_id=39451"},"modified":"2025-01-09T05:36:42","modified_gmt":"2025-01-09T10:36:42","slug":"french-language-services-complaint-form","status":"publish","type":"page","link":"https:\/\/scsonline.ca\/fr\/french-language-services-complaint-form\/","title":{"rendered":"Formulaire de plainte \u2014 Services en fran\u00e7ais"},"content":{"rendered":"<h1>Formulaire de plainte \u2014 Services en fran\u00e7ais<\/h1>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_28' >\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_28'  action=\"\/fr\/wp-json\/wp\/v2\/pages\/39451\" data-formid='28' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_28' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_28_1\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Le pr\u00e9sent formulaire a \u00e9t\u00e9 cr\u00e9\u00e9 pour les personnes souhaitant d\u00e9poser une plainte concernant les services en fran\u00e7ais offerts par SCS. Nous nous engageons \u00e0 offrir des services bilingues \u00e0 nos clients, conform\u00e9ment \u00e0 la <a href=\"https:\/\/www.ontario.ca\/lois\/loi\/90f32\" target=\"_blank\" rel=\"noopener noreferrer\">Loi sur les services en fran\u00e7ais<\/a>, afin de mieux servir la\ncollectivit\u00e9. Veuillez remplir le pr\u00e9sent formulaire de votre mieux. Tous les renseignements\nseront trait\u00e9s conform\u00e9ment \u00e0 la <a href=\"https:\/\/www.ontario.ca\/lois\/loi\/90f31\" target=\"_blank\" rel=\"noopener noreferrer\">Loi sur l\u2019acc\u00e8s \u00e0 l\u2019information et la protection de la vie priv\u00e9e<\/a>.<\/div><div id=\"field_28_3\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">Renseignements personnels<\/h3><\/div><fieldset id=\"field_28_4\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_28_4'>\n                            \n                            <span id='input_28_4_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_4.3' id='input_28_4_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_28_4_3' class='gform-field-label gform-field-label--type-sub '>Pr\u00e9nom<\/label>\n                                                <\/span>\n                            \n                            <span id='input_28_4_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_4.6' id='input_28_4_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_28_4_6' class='gform-field-label gform-field-label--type-sub '>Nom de famille<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_28_5\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_28_5'>Date<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_5' id='input_28_5' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon'   placeholder='mm\/jj\/aaaa' aria-describedby=\"input_28_5_date_format\" aria-invalid=\"false\" aria-required=\"true\"\/>\n                            <span id='input_28_5_date_format' class='screen-reader-text'>MM slash JJ slash AAAA<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_28_5' class='gform_hidden' value='https:\/\/scsonline.ca\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><fieldset id=\"field_28_6\" class=\"gfield gfield--type-address gfield--input-type-address gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Adresse *<\/legend>    \n                    <div class='ginput_complex ginput_container has_street has_street2 has_city has_zip ginput_container_address gform-grid-row' id='input_28_6' >\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_28_6_1_container' >\n                                        <input type='text' name='input_6.1' id='input_28_6_1' value=''    aria-required='false'    \/>\n                                        <label for='input_28_6_1' id='input_28_6_1_label' class='gform-field-label gform-field-label--type-sub '>Num\u00e9ro de rue<\/label>\n                                    <\/span><span class='ginput_full address_line_2 ginput_address_line_2 gform-grid-col' id='input_28_6_2_container' >\n                                        <input type='text' name='input_6.2' id='input_28_6_2' value=''     aria-required='false'   \/>\n                                        <label for='input_28_6_2' id='input_28_6_2_label' class='gform-field-label gform-field-label--type-sub '>Num\u00e9ro d'appartement<\/label>\n                                    <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_28_6_3_container' >\n                                    <input type='text' name='input_6.3' id='input_28_6_3' value=''    aria-required='false'    \/>\n                                    <label for='input_28_6_3' id='input_28_6_3_label' class='gform-field-label gform-field-label--type-sub '>Ville<\/label>\n                                 <\/span><input type='hidden' class='gform_hidden' name='input_6.4' id='input_28_6_4' value=''\/><span class='ginput_right address_zip ginput_address_zip gform-grid-col' id='input_28_6_5_container' >\n                                    <input type='text' name='input_6.5' id='input_28_6_5' value=''    aria-required='false'    \/>\n                                    <label for='input_28_6_5' id='input_28_6_5_label' class='gform-field-label gform-field-label--type-sub '>Code postal<\/label>\n                                <\/span><input type='hidden' class='gform_hidden' name='input_6.6' id='input_28_6_6' value='Canada' \/>\n                    <div class='gf_clear gf_clear_complex'><\/div>\n                <\/div><\/fieldset><div id=\"field_28_7\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_28_7'>T\u00e9l\u00e9phone *<\/label><div class='ginput_container ginput_container_phone'><input name='input_7' id='input_28_7' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_28_8\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >*Vous n\u2019\u00eates pas oblig\u00e9 de remplir ces sections. Les renseignements sont recueillis uniquement\npour assurer le suivi des plaintes, et ne seront pas utilis\u00e9s pour d\u2019autres fins.<\/div><div id=\"field_28_9\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">Renseignements sur la plainte<\/h3><\/div><div id=\"field_28_11\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_28_11'>Veuillez expliquer votre plainte avec le plus de d\u00e9tails possible, incluant les dates pr\u00e9cises, les lieux et les personnes concern\u00e9es, dans la mesure du possible.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_11' id='input_28_11' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_28_12\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_28_12'>S\u2019il y a une r\u00e9solution que vous souhaitez au terme de la plainte, veuillez l\u2019indiquer ci-dessous.<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_28_12' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_28_13\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >Veuillez noter qu\u2019en soumettant le pr\u00e9sent document, vous confirmez que les renseignements qu\u2019il contient sont, \u00e0 votre connaissance, v\u00e9ridiques.<\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_28' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Soumettre'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_28' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_28' id='gform_theme_28' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' 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