{"id":155,"date":"2017-07-17T19:01:27","date_gmt":"2017-07-17T23:01:27","guid":{"rendered":"http:\/\/dev.scsottawa.on.ca\/?page_id=155"},"modified":"2025-10-31T07:15:29","modified_gmt":"2025-10-31T11:15:29","slug":"policies","status":"publish","type":"page","link":"https:\/\/scsonline.ca\/fr\/about-us\/policies\/","title":{"rendered":"R\u00e9troaction et politiques"},"content":{"rendered":"<h1>R\u00e9troaction et politiques<\/h1>\n<h2>R\u00e9troaction<\/h2>\n<p><strong>Nous sommes \u00e0 l&#8217;\u00e9coute de vos commentaires! Vos commentaires sont importants, car les renseignements que vous partagez nous aideront \u00e0 mieux vous servir<\/strong>.<\/p>\n<div class=\"su-row\"><div class=\"su-column su-column-size-1-3\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n<div style=\"text-align: center;\"><strong>Sondage de r\u00e9troaction anonyme<\/strong><br \/>\n<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=y-G17SeY2kOeyIZgapL2cjLGAt8zj8JPjPNsV_9NW31UQlIyOTFHRlFLRVYyQjZMREQ3TjBSQ0tSSS4u&amp;route=shorturl\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-26604\" src=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2019\/10\/feedback-button.png\" alt=\"Button to access the form\" width=\"224\" height=\"224\" srcset=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2019\/10\/feedback-button.png 224w, https:\/\/scsonline.ca\/wp-content\/uploads\/2019\/10\/feedback-button-150x150.png 150w\" sizes=\"auto, (max-width: 224px) 100vw, 224px\" \/><\/a><br \/>\n<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=y-G17SeY2kOeyIZgapL2cjLGAt8zj8JPjPNsV_9NW31UQlIyOTFHRlFLRVYyQjZMREQ3TjBSQ0tSSS4u&amp;route=shorturl\" target=\"_blank\" rel=\"noopener\">Cliquez ici<\/a><\/div>\n<\/div><\/div>\n<div class=\"su-column su-column-size-1-3\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n<div style=\"text-align: center;\"><strong>Formulaire de plainte \u2014 Services en fran\u00e7ais<\/strong><br \/>\n<a href=\"https:\/\/scsonline.ca\/fr\/french-language-services-complaint-form\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-39496\" src=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2025\/01\/Complaint.png\" alt=\"Button to access the form\" width=\"234\" height=\"231\" \/><br \/>\nCliquez ici<\/a><\/div>\n<\/div><\/div>\n<div class=\"su-column su-column-size-1-3\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n<div style=\"text-align: center;\"><strong>Formulaire de r\u00e9troaction sur l\u2019accessibilit\u00e9<\/strong><br \/>\n<a href=\"https:\/\/scsonline.ca\/fr\/accessibility-service-feedback-form\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-39497\" src=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2025\/01\/accessibility.png\" alt=\"Button to access the form\" width=\"234\" height=\"231\" \/><br \/>\nCliquez ici<\/a><\/div>\n<\/div><\/div><\/div>\n<div style=\"text-align: center;\"><strong>Vous pouvez aussi envoyer un courriel avec votre r\u00e9troaction \u00e0 <a href=\"mailto:feedback@scsonline.ca\">feedback@scsonline.ca<\/a>.<\/strong><\/div>\n<h2>Plan d&#8217;accessibilit\u00e9 pluriannuel<\/h2>\n<p>Ce plan d&#8217;accessibilit\u00e9 pluriannuel 2021-2026 d\u00e9crit les politiques, les r\u00e9alisations et les actions que SCS a prises et le travail en cours pour maintenir et am\u00e9liorer l&#8217;accessibilit\u00e9 de nos programmes et services aux personnes ayant un handicap et \u00e0 leur famille, ainsi que pour cr\u00e9er un lieu de travail qui assure la pleine participation des personnes ayant un handicap.<\/p>\n<p>Cliquez sur ce lien pour lire le plan:<br \/>\n<a href=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2022\/10\/Multi-Year-Accessibility-Plan-2021-2026_FR-new-address.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/scsonline.ca\/wp-content\/uploads\/2022\/10\/Multi-Year-Accessibility-Plan-2021-2026_FR-new-address.pdf<\/a><\/p>\n<h2>Politiques<\/h2>\n<ul>\n<li><a href=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2025\/05\/Request-for-Access-Privacy-Fr.docx\" target=\"_blank\" rel=\"noopener noreferrer\">Demande d&#8217;acc\u00e8s aux renseignements personnels<\/a><\/li>\n<li><a href=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2023\/05\/7.5.02-Vie-privee-et-confidentialite-Politique-et-procedure.pdf\">Vie priv\u00e9e et confidentialit\u00e9 &#8211; Politique et proc\u00e9dure<\/a><\/li>\n<li><a href=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2022\/10\/SCS-2.3.01-Normes-d-accessibilite-pour-les-services-a-la-clientele-with-new-address.pdf\">Normes d&#8217;accessibilit\u00e9 pour les services \u00e0 la client\u00e8le &#8211; Politique et proc\u00e9dure<\/a><\/li>\n<li><a href=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2022\/10\/2.1.02-Examen-de-la-retroaction-Politique-et-procedure-with-new-address.pdf\">Examen de la r\u00e9troaction &#8211; Politique et proc\u00e9dure<\/a><\/li>\n<li><a href=\"https:\/\/www.ontario.ca\/lois\/loi\/90f32\">Lois sur les services en fran\u00e7ais<\/a><\/li>\n<li><a href=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2025\/10\/Code-dethique-en-matiere-dapprovisionnement.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Code d&#8217;\u00e9thique en mati\u00e8re d&#8217;approvisionnement<\/a><\/li>\n<li><a href=\"https:\/\/scsonline.ca\/wp-content\/uploads\/2025\/10\/5.1.06-Frais-de-deplacement-et-daccueil-Politique-et-procedure.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Frais de d\u00e9placement et d&#8217;accueil &#8211; politique et proc\u00e9dure<\/a><\/li>\n<\/ul>\n<p>Ressource<\/p>\n<ul>\n<li><a href=\"https:\/\/ottawa.ca\/fr\/sante-et-securite-publique\">Sant\u00e9 publique d&#8217;Ottawa<\/a><\/li>\n<\/ul>\n<p><strong>Divulgation de perquisition (ou de profit suppl\u00e9mentaire)<\/strong><\/p>\n<p>Veuillez noter que SCS ne fournit pas de profit suppl\u00e9mentaire aux employ\u00e9s ou aux personnes nomm\u00e9es. (ou aux personnes d\u00e9sign\u00e9s)","protected":false},"excerpt":{"rendered":"<p>R\u00e9troaction et politiques R\u00e9troaction Nous sommes \u00e0 l&#8217;\u00e9coute de vos commentaires! Vos commentaires sont importants, car les renseignements que vous partagez nous aideront \u00e0 mieux vous servir. Vous pouvez aussi envoyer un courriel avec votre r\u00e9troaction \u00e0 feedback@scsonline.ca. Plan d&#8217;accessibilit\u00e9 pluriannuel Ce plan d&#8217;accessibilit\u00e9 pluriannuel 2021-2026 d\u00e9crit les politiques, les r\u00e9alisations et les actions que &hellip; <a href=\"https:\/\/scsonline.ca\/fr\/about-us\/policies\/\" class=\"more-link\">Continuer la lecture de <span class=\"screen-reader-text\">R\u00e9troaction et politiques<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":95,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-155","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/pages\/155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/comments?post=155"}],"version-history":[{"count":82,"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/pages\/155\/revisions"}],"predecessor-version":[{"id":40722,"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/pages\/155\/revisions\/40722"}],"up":[{"embeddable":true,"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/pages\/95"}],"wp:attachment":[{"href":"https:\/\/scsonline.ca\/fr\/wp-json\/wp\/v2\/media?parent=155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}